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Can you help me understand this Health & Medical question

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Can you help me understand this Health & Medical question?

 

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THIS IS THE CASE STUDY THIS ARTICLE 

Forbat, L., Simons, J., Sayer, C., Davies, M., Barclay, S (2017). Training pediatric healthcare staff in recognizing, understanding and managing conflict with patients and families: findings from a survey on immediate 6-month impact. Archives of Disease in Childhood, 102 (3): 250.

link to article

https://www.medicalmediation.org.uk/assets/ADC-ELCH-training-outcomes-published-version.pdf

Explains specific conflict resolution strategies applicable to case study reviewed. – must come from article above

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