Can you help me understand this Health & Medical question?
THIS IS THE CASE STUDY THIS ARTICLE
Forbat, L., Simons, J., Sayer, C., Davies, M., Barclay, S (2017). Training pediatric healthcare staff in recognizing, understanding and managing conflict with patients and families: findings from a survey on immediate 6-month impact. Archives of Disease in Childhood, 102 (3): 250.
link to article
Explains specific conflict resolution strategies applicable to case study reviewed. – must come from article above